Frequently Asked Questions

Discover and book Events, Appointments and Experiences.

Browsing is public. Sign in to manage tickets, appointments, Experiences, payments and protected booking actions.

Yes, where guest checkout is offered. Use an email address you can access, then follow the account-activation prompt to manage the booking from your BookedNG dashboard.

Yes. Use the same BookedNG credentials across services. Your available dashboards depend on the customer or provider profiles linked to your account.

Yes. New customers and providers can create an account with Google, and existing account holders can use Google to sign in. Google verifies your email, but providers must still complete the business, verification and payout details required by BookedNG.

Open My Tickets, My Appointments or My Experiences.

Yes, when the organiser or provider has issued a valid coupon for that listing. Enter it during checkout and confirm the updated total before paying.

Open Account security to enable two-step verification with an authenticator app. It protects the same account across all customer and provider dashboards. Store your recovery codes somewhere safe.

Sold-out event tickets cannot be selected. Appointment services without available times and Experiences without available sessions show that they are unavailable or fully booked. Choose another date or listing, or check again later.

Visit the BookedNG Learning Centre for short customer and provider guides covering accounts, bookings, payments, Events, Appointments and Experiences.

You can request deletion from your customer dashboard. Some payment, booking, dispute, support and legal records may need to be retained under the Privacy Policy.

Browse the Events marketplace, then open an event to see its details and ticket options.

After payment is confirmed, open My Tickets to view and download the available PDF ticket.

If transfers are enabled for that ticket, use the transfer option on its secure ticket page.

Gate staff validate tickets with the protected BookedNG scanner. A normal phone-camera result is not proof of admission.

Refund eligibility depends on the event rules, payment status and timing. Read the Refund and Cancellation Policy.

Open the organiser dashboard. Choose Quick Setup to add one event, date, venue, image and ticket in one guided flow, or Advanced Setup for multiple dates, ticket types, customer questions and custom policies. Submit the completed event for BookedNG review.

Yes. Events are reviewed before they are published to the marketplace.

Yes. Open the event in the organiser dashboard, then open Tickets. You can issue private guest tickets within the displayed allocation and resend, replace or invalidate unused tickets.

Event payouts run at 10:00 AM Lagos time after settlement and safety checks. Depending on the organiser's payout level, 30%, 60% or 70% can be released before the event and the rest remains protected until after it. Following an admin review, BookedNG may lock a different level or approve full payout of eligible earnings after applicable charges. Refund, dispute and payout monitoring still apply.

Choose a provider, select a service and available time, then follow the displayed confirmation or payment steps.

A paid booking is confirmed after payment verification. A subscription booking may be confirmed without customer payment. An unpaid request is not confirmed and does not reserve the time.

After a paid or subscription appointment is confirmed, the provider receives your verified email and WhatsApp number for service delivery. Unpaid requests do not release those details.

Open My Appointments. Available actions depend on the booking status, timing and provider policy.

Open the appointment provider dashboard, complete onboarding, then choose Quick Setup to add a service, image and normal weekly availability in one guided flow. Use Advanced Setup for buffers, detailed scheduling, team assignments, customer questions and custom policies. Eligible services become bookable when the provider and appointment plan requirements are met.

Yes. Open the calendar page to sync selected bookings, sync all eligible bookings or enable automatic syncing.

Yes. After connecting Google Calendar, open an upcoming confirmed booking and choose Create Meet link or Offer online option. The customer receives the link by email, and an existing physical appointment remains valid.

Flex Pack provides 50 direct-payment or free appointment bookings for a one-time ₦5,000 payment, and those credits do not expire. Monthly plans provide a fresh allowance for 30 days; unused monthly bookings expire at the end of that period. Services paid online through BookedNG do not use plan bookings. Choose or renew from the appointment plans page.

Appointment payouts run at 10:05 AM Lagos time. Depending on the provider's payout level, 30%, 60% or 70% of an eligible payment can be released before the appointment and the rest remains protected until after it. Following an admin review, BookedNG may lock a different level or approve full payout of eligible earnings after applicable charges. Refund, dispute and safety checks may delay a payout.

For money safety, payout-account changes may require BookedNG review after an account has been saved or verified.

Choose an available session, enter participant details, answer any provider questions and complete checkout where payment is required.

No. Saved details are drafts. Capacity is secured only when BookedNG confirms the required payment, policy and availability checks.

Use My Experiences to continue drafts and view confirmed, failed, expired or cancelled bookings.

Eligible actions appear beside the booking in My Experiences. BookedNG reviews refund and dispute requests before taking financial action.

Open the Experience-provider dashboard, complete onboarding, then choose Quick Setup to add the listing, customer image and first session in one guided flow. Use Advanced Setup for recurring sessions, participant questions and detailed policies. The Experience becomes public only when its provider, visibility and marketplace requirements are satisfied.

A valid new session is scheduled automatically. The listing must also be active, publicly visible and eligible for the marketplace.

Experience payouts run at 10:10 AM Lagos time. Depending on the provider's payout level, 30%, 60% or 70% of an eligible payment can be released before the session and the rest remains protected until after it. Following an admin review, BookedNG may lock a different level or approve full payout of eligible earnings after applicable charges. Payment, payout-account, refund, dispute and safety checks still apply.

Yes. One provider verification record supports Events, Appointments and Experiences.

A verified email, working phone number, responsible-person ID, operating address and payout account. Registered businesses must also provide CAC information. Additional safety evidence may be requested.

No. Provider phone verification is voluntary unless BookedNG gives notice of a specific lawful, safety or fraud-related requirement.

They may remain live while completing requested transition information unless a separate safety, legal, fraud or serious policy risk requires action.

It means BookedNG has completed the provider's shared verification review. That approval is shown across the provider's eligible BookedNG verticals.

Event organisers manage staff and customers from the organiser dashboard. Appointment providers use Team and Customers. Experience providers use their Customers page. Access is limited by each team member's role and BookedNG's privacy rules.

Yes. Organisers and providers can add customer questions and export the permitted booking information from their dashboards.

Yes. Customer records can be filtered by Events, Appointments or Experiences and by the specific event, service or Experience. Event organisers can also filter and export checked-in attendees.

It leaves the marketplace but remains visible and editable in the provider dashboard. BookedNG supplies a case number and requested corrections.

Yes. Use the case link to submit corrections or an appeal. Only BookedNG can reactivate the listing after review.

No. Card payments are processed by Paystack. BookedNG stores transaction references needed for confirmation and support.

Do not pay again. Open ticket and payment support with your booking or order number, or your Paystack reference.

Yes. Use the support chat button shown on BookedNG to send a message. You may provide your name, email and booking reference, but never send a password, card number, PIN or payment credentials.

Save the tracking code sent to your email after submitting the request. Enter it on the Support page to see the latest status.

Outcomes depend on the listing rules, payment status, timing, service circumstances and applicable law. Read the Refund and Cancellation Policy.

Use organiser support, appointment provider support or Experience-provider support.