BOOKEDNG SERVICE PROVIDER AGREEMENT

Last Updated: 4 August 2026

Version: 2.0

This Service Provider Agreement applies to every provider who sells tickets, accepts appointments, or offers Experiences through BookedNG.

1. Provider responsibility

The provider is responsible for accurate listings, lawful operation, service delivery, customer care, refunds and repayment obligations.

2. Payment processing

Customer payments settle into BookedNG's Paystack Balance before BookedNG issues an approved provider transfer. Paystack supplies payment and transfer infrastructure; BookedNG controls payout eligibility, timing, holds, reviews and transfer instructions.

3. Universal payout levels

BookedNG uses one payout trust policy across Events, Appointments and Experiences, while progress is measured separately in each vertical.

Level 1 releases 30% of eligible provider earnings before service delivery and protects 70% until after delivery. Level 2 releases 60% and protects 40%. Level 3 releases 70% and protects 30%.

Events move up after the first and second successfully completed events. Experiences move up after the first and second successfully completed sessions. Appointments move up after each milestone of five completed paid appointments involving at least three different customers.

The applicable release level is saved with each successful payment, so a later level change does not rewrite that payment.

4. Payout timing and accounting

Event payouts run at 10:00 AM, Appointment payouts at 10:05 AM, and Experience payouts at 10:10 AM Lagos time after the applicable payment, payout-account, refund, dispute, delivery, compliance, balance and safety checks pass.

Amounts due to the same provider within one vertical before that vertical's payout time are combined into one vertical transfer. Payouts are not combined across Events, Appointments and Experiences.

Every bank transfer fee and any applicable statutory transfer levy or stamp duty is deducted from the related provider payout before the net transfer is sent. BookedNG does not absorb those charges.

5. Reviews and financial-crime controls

There is no fixed payout amount cap.

At Levels 2 and 3, BookedNG automatically holds a payout for admin review when current eligible gross earnings before the release percentage reach at least 1.5 times the median gross amount of the previous three successful payout batches in that vertical.

A growth alert is a routine safety review and does not by itself mean wrongdoing. The payout stays on hold until an authorised admin approves it, keeps it on hold, or suspends the affected vertical or provider payouts.

BookedNG may also review unusual payment concentration, repeated customer or payment patterns, rapid changes, linked accounts, chargeback signals or other financial-crime and platform-abuse indicators.

6. Shared payment protection

An available portion may be released to help the provider prepare and a protected portion remains with BookedNG until after delivery.

If trust is broken, BookedNG may pause unreleased money, review evidence and pursue a refund or recovery. Money already released can take longer to recover and recovery is not guaranteed.

Providers remain responsible for delivery and repayment obligations. Customers remain responsible for accurate details, compliance with booking terms, attendance obligations and prompt reporting. BookedNG provides payment controls and review assistance but does not eliminate every transaction or service-delivery risk.

7. Holds and enforcement

BookedNG may delay, hold or suspend payouts for refunds, disputes, chargebacks, reversals, compliance reviews, suspected fraud, money laundering, linked-account concerns, payment-pattern concerns, legal orders, insufficient Paystack Balance, payout-account review or other documented safety reasons.

8. Related policies

This Agreement should be read with the Terms of Service, Privacy Policy, Refund and Cancellation Policy, Appointment Booking Policy and the applicable listing terms.

9. Governing law and updates

This Agreement is governed by the laws of the Federal Republic of Nigeria. Updated versions are published on BookedNG and take effect as announced.