BOOKEDNG REFUND AND CANCELLATION POLICY

Last Updated: 4 July 2026

Version: 1.1

This document applies across BookedNG verticals unless a more specific policy is listed in a service detail.

1. General principles

Refunds are generally tied to your listing-level rules.

BookedNG provides booking and ticketing infrastructure, not execution of the underlying service.

2. Event-related tickets

Refunds for event tickets follow event listing terms and this Refund Policy.

Events may offer:

fully refundable tickets

partly refundable tickets

non-refundable tickets

transfer-based redemption rules

Each event listing should state applicable refund treatment clearly.

3. Appointments and booking deposits

Appointment cancellation and refund handling follow the booking model selected by provider and event rules.

For no-show and late-cancel handling, providers should define clear policy details in listing descriptions.

Where no rule is visible, refunds follow default BookedNG transaction handling.

4. Experiences

Saved Experience booking details do not create a confirmed booking and do not create refund rights until checkout and payment are successfully completed where payment is required.

Experience cancellation and refund handling may depend on the listing policy, session timing, provider cancellation, customer cancellation timing, safety restrictions, waiver acknowledgements, and support review.

Confirmed Experience bookings may be subject to cancellation, refund, dispute, settlement hold, and review preflight checks before any action is completed.

Where an Experience involves risk, physical activity, travel, venue access, age limits, equipment, weather dependency, or third-party provider rules, customers should review the listing and waiver notices before booking.

5. Cancellations

If you cancel or materially change a confirmed booking, you must take reasonable steps to notify affected customers.

Where cancellation is initiated by the platform or safety/legal action, BookedNG may intervene for user protection.

6. Timing

Refunds may take varying time depending on payment processor timelines.

Refunds are commonly processed to the original payment method or wallet process where supported.

7. Non-refundable matters

Certain charges are generally not refundable after successful completion, such as attendance no-shows without protective policy terms.

User convenience changes without a clear provider-backed policy are handled case-by-case.

8. Failed and reversed payments

Failed, reversed, or incomplete payments do not generate a valid ticket or booking entitlement.

In such cases BookedNG may void or cancel the order record and hold no claim obligations on the user side.

9. Dispute path

If you disagree with a platform refund decision, open a support dispute and include:

Order or booking reference

Payment reference

Cancellation context

Evidence of service delivery status

10. Relationship to other policies

This Policy is linked to:

BookedNG Terms of Service

BookedNG Service Provider Agreement

BookedNG Appointment Booking Policy

Experience listing policies and waiver notices where applicable

Where it conflicts, applicable laws will prevail.

11. Changes

Updated versions supersede previous versions for future purchases and bookings.

You should review this policy periodically.