BOOKEDNG APPOINTMENT BOOKING POLICY
Version 1.1 - Effective 25 July 2026
Last Updated: 25 July 2026
Version: 1.1
This policy explains booking behaviour for appointments and services across BookedNG.
1. Booking process
Customers select a service and available slot.
Some vendors offer online payment and some may offer request-only workflows where payment is captured later.
Slots should show availability and pricing clearly before confirmation.
2. Holds and expiry
If a paid hold is used, the held slot has a defined expiry window.
Expired holds release availability automatically.
3. Confirmations
A booking is confirmed when payment and vendor acceptance conditions are met.
Where the vendor model requires manual acceptance, customers should be notified of approval status.
A subscription appointment is confirmed without customer payment only while the selected vendor has an active BookedNG appointment subscription and available booking allowance.
An unpaid slot request is unconfirmed, expires after the stated request window, does not reserve the appointment time, and does not release customer contact details to the vendor.
4. Attendee details
Customers should provide clear contact details and service expectations.
Vendors may request required booking notes where needed.
5. Cancellation and rescheduling by customer
Customers should review each vendor's cancellation terms before booking.
Where terms permit, rescheduling should be offered before fixed service windows.
6. Cancellation and rescheduling by vendor
Vendor cancellation should be communicated promptly with remediation options where possible.
7. No-shows and late arrivals
No-show policy should be explicit in the vendor listing and provider terms.
8. Payout and settlement terms
Confirmed paid appointments are processed through BookedNG's appointment payout schedule.
Where Paystack Manual Payouts are used, appointment payments settle into BookedNG's Paystack Balance before any vendor transfer is released.
Paid appointment vendor payouts are not eligible before the appointment has happened and at least 24 hours have passed since the customer payment.
Eligible appointment payouts can enter the scheduled daily BookedNG 10:00 AM Lagos payout batch only after payout-account, dispute, refund, wallet, compliance and Paystack Balance checks pass.
Paystack transfer charges and any applicable statutory transfer levy or stamp duty may be deducted from the appointment vendor payout before the net transfer is sent.
Eligibility may be later where cancellation windows, disputes, refunds, account review, compliance review, wallet shortfalls, or insufficient Paystack Balance apply.
Subscription or unpaid appointment bookings do not create a customer-payment payout to the vendor.
Unpaid or pending holds do not count toward payout release.
9. Privacy and data handling
Customer details are used to manage confirmation and service delivery.
After a paid or subscription appointment is confirmed, BookedNG shares the customer's verified email and WhatsApp number with the selected vendor for appointment administration and delivery.
Vendors may not use those details for unrelated marketing without separate consent.
Data is handled per the Privacy Policy and booking-related need.
Account deletion requests are handled under the Account Deletion & Data Retention section of the Privacy Policy, and booking records may be retained where needed for payment, support, dispute, refund, safety or audit reasons.
10. Disputes
Booking disputes should first use in-platform support flows.
Disputes with evidence are reviewed by BookedNG support.
11. Changes
BookedNG may update this policy to improve platform safety and fairness.