Appointment Service Provider Standards

BOOKEDNG APPOINTMENT SERVICE PROVIDER STANDARDS

Version 1.0 - Effective 19 June 2026

Last Updated: 19 June 2026

Version: 1.0

These standards apply to all appointment providers using BookedNG.

1. Onboarding

Providers must maintain an active business profile with valid contact details.

Profiles should include category, location, service description, and pricing accuracy.

Providers should complete payout account setup as required before payout release.

Payout accounts may be verified by payment providers and reviewed by BookedNG for account-name consistency before funds are released.

You must treat customers fairly and respectfully.

You must not over-book, ghost, or intentionally mislead in availability.

You must confirm service expectations and time windows before booking.

Listings should be clear, non-deceptive, and up to date.

Photos, descriptions, and duration expectations should reflect actual service delivery.

Providers should maintain realistic schedules and breaks.

Recurrent schedules should reflect true staff capacity and location availability.

Hidden or misleading availability patterns are prohibited.

Providers must choose and communicate the booking model used for each listing.

Providers must support BookedNG booking terms for refunds or reschedules as listed in their terms.

Customer-facing communication should be timely and clear.

Reschedule changes should be sent in advance wherever possible.

Providers must comply with legal licensing and tax requirements applicable to their services.

Do not share customer contact details outside operational purpose.

Do not request or store sensitive data outside platform workflows.

Excessive cancellations, repeated cancellations, or abuse may lead to restrictions.

Providers should respond to support and review actions within reasonable business timelines.

Customer or platform-reported incidents may trigger temporary moderation.

Serious incidents are escalated according to BookedNG compliance protocol.

These standards may be updated as service volume grows and regulations change.