The link opens the wrong or unavailable listing
- Copy the canonical URL from the published listing rather than a dashboard or preview page.
- Confirm the listing is approved, public and not archived.
- Remove copied punctuation or tracking text after the slug.
- If an event or session has ended, BookedNG may correctly show it as unavailable.
A coupon is not applied
- Use the “Copy booking link” action in the provider or organiser dashboard where available.
- Confirm the coupon is active, within its start/end window and eligible for the selected ticket or listing.
- A coupon code does not bypass capacity, purchase limits, policy acceptance or payment verification.
The preview image or title is old
First confirm the BookedNG listing itself has the new content. Social networks and WordPress plugins may cache Open Graph data. Purge the website/plugin cache and use the social network’s refresh tool. Do not alter the BookedNG URL just to defeat a cache.
An iframe, script or API call fails
Embedded checkout, a JavaScript SDK and a general partner API are not currently supported. Use a normal link or button. Browser-visible JSON is an internal application route and may be rate limited or changed without partner notice.
Payment returned but confirmation is delayed
Do not create a second order or ask the customer to pay again. The customer should use Track a booking or support with the booking and payment references. Never ask a customer to send a full card number, PIN or one-time password.
Still blocked?
Contact BookedNG support with the public listing URL, external website URL, time observed, browser/device, expected behaviour and a screenshot without sensitive information.